Microsoft Office 365 Support Agreement

H. Applicable law and competent jurisdiction. This agreement is governed by Washington law, regardless of the conflict rules of laws, except that if you are an agency of the U.S. government, that agreement is subject to the laws of the United States and (ii) if you are a state or local government in the United States, that agreement is subject to the laws of that state. Any enforcement action must be taken in Washington State. This decision does not prevent any of the parties from being in an appropriate jurisdiction with respect to a violation of intellectual property rights. l. Force majeure. Neither party is responsible for the failure of performance for reasons that do not fall within the proper control of that party (such as fire, explosion, power outage, earthquakes, floods, storms, strike, embargo, labour disputes, acts of civil or military authority, war, terrorism (including cyberterrorism) , acts of God, acts or omissions of internet transportation, acts or omissions by regulatory or governmental authorities (including the adoption of laws or regulations or other government acts).

However, this section does not apply to your payment obligations under this contract. 2.3 Before the minimum and end of each consecutive 12-month support period expires, the provider will send a notice to the customer to allow the customer to require changes to its provider support requirements for the next 12 months of support. (i) By accepting or extending a subscription, you accept the details of the offer for that subscription. Unless otherwise stated in the details of the offer, online services are offered on an « available » basis. As part of this agreement, you can place orders for your related companies and give a director`s rights to your related companies to manage the subscription, but Affiliates cannot place orders under this Agreement. You can also transfer section 1.a. right to third parties for use by that third party in your internal business. If you grant rights to affiliates or third parties with respect to the software or your subscription, these affiliates or third parties are bound by this Agreement and you agree to be jointly responsible for the actions of such related companies or third parties in connection with the use of these products. This online microsoft subscription agreement exists between the entity you represent or, if you do not name an entity related to a subscription purchase or subscription renewal, individually (« you » or « you ») and Microsoft Corporation (« Microsoft, » « we, » « us » or « ours »). It consists of the terms and conditions below as well as online terms of service, SLAs and offer details for your subscription or renewal (together the « contract »). It will come into effect on the date we will confirm your subscription or, if necessary, on the date your subscription is renewed. Keywords are set in section 8.

Additional and enhanced support for Microsoft 365 organizations that need personalized support. Depending on location and language, assistance technicians are available during most regional opening hours and, in some cases, 24 hours a day. For more information, please see international phone numbers and Microsoft support options. If additional translation support is required, support engineers can stay online and involve a translator in the call. « Your support staff are very talented people and have performed well, it`s like they`re employees of our company. » 1. Provider contact information for support services is as follows: While the support services included in Microsoft meet the requirements of many customers, customers with advanced needs or complex environments should consider Microsoft`s paid support options.